Burke County Vacations & Trips from $744

The stuff was very friendly and helpful

The hotel was nice, but the room was really old. They're about to renovate, which is way overdue. The hot tub was chipping, and the bathroom wasn't clean. After I cleaned it, the jacuzzi tub was perfect and easily fit three people. It helped me relax and eased some muscle soreness. The bed was awesome. The room had no exterior window, so no sun came through. I closed all the doors and slept like a baby, right through my alarms. The breakfast bar was okay. The pool and workout room looked clean. Overall, it was a good experience!

The staff was friendly but not interested in being there for the customer, on their phone or talking to other staff. I had to wait for them to finish their conversation. Hotel does not have a restaurant nor is there one near by. Staff could not recommend restaurants, did not know the area very well. Property is run down but room was clean and lots of parking.

Whole hotel has odors. Pine sol ish in the lobby, then rooms smell wet and it like mold/mildew. Beds are very hard. Carpets dirty. Sofa in room was stained and dirty. Just feels dirty. Fitness area is small and only includes dumbbells up to 45 and treadmills. Pool and the area around was not cleaned in the entire 2 nights I was there. Also didn’t appear the filters were functioning properly as the water remained still when no one was in the pool. Breakfast was microwaved eggs and microwaved sausage. Biscuits and gravy appeared to be put out for a second morning, and the pastries most definently re used a second day. Nothing tasted good or fresh.

I truly appreciate the incredible staff. When my elderly aunt experienced an issue, the staff, housekeeping, and maintenance team responded immediately without hesitation. Their compassion, professionalism, and willingness to jump into action made a stressful situation so much easier to manage. I am sincerely grateful for everything they did to assist both my aunt and me. Thank you for going above and beyond!